Making A Career Change From Support and Operations to Cybersecurity

How do you make the switch from a support or operations type role, into a Cybersecurity role?

Hello everyone, I’m Alex Hubbard, a seasoned System Administrator and Cybersecurity consultant. One question that often comes my way, especially from junior techs, is how to transition from a support or operations role into a Cybersecurity role. It’s a journey I’ve navigated myself over the past few years, and I’d like to share some insights that might help you on your own path.

Starting out

Firstly, let me stress that this transition doesn’t happen overnight. It took me about three years of deliberate effort to fully transition into a dedicated Cybersecurity role. Your journey might differ based on your experiences and circumstances, but here’s what worked for me.

Initially, my resume primarily showcased my experience in support and operations, which didn’t immediately resonate with potential employers seeking cybersecurity professionals. To bridge this gap, I started by analyzing the programs I was implementing in my roles and began surrounding myself with knowledgeable colleagues and consultants. This allowed me to gain valuable insights and experience in cybersecurity practices and technologies.

Making a Career Change – Cybersecurity

A pivotal moment came when I had the opportunity to implement CrowdStrike and build a comprehensive security program for a company. This experience became a key highlight on my resume and helped me land subsequent roles where I continued to deepen my expertise in cybersecurity. Eventually, this led to the creation of a dedicated Cybersecurity role for me within an organization.

Education and certifications also play a significant role in transitioning into cybersecurity. While formal education isn’t always mandatory, having a relevant degree, like my Bachelor’s in Network Engineering, can open doors and provide a solid foundation. I’m currently pursuing a Master’s in Cybersecurity to further enhance my credentials.

Certifications are another way to demonstrate your expertise and stand out in the field. While opinions vary on their importance, I believe they complement experience and education, making you a more competitive candidate.


Ultimately, what sets professionals apart in this field is their passion for continuous learning and growth. Cybersecurity is a rapidly evolving domain, and staying abreast of new developments is crucial. Those who actively seek to expand their knowledge and skill set demonstrate a genuine commitment to their craft.

In conclusion, transitioning into this type of a role requires persistence, dedication, and a willingness to adapt. Keep learning, keep honing your skills, and embrace the opportunities for growth. Remember, success in this field is not just about the destination but the journey of continuous improvement. Thank you for watching, and don’t forget to like and subscribe for more insights.

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